Frequently Asked Questions

Everything you need to know about your KEEN gear and orders.

How do I find the right fit for KEEN shoes?

Most KEEN footwear runs true to size, but our iconic sandals often have a wider toe box for comfort. We recommend checking the specific 'Fit Tip' on each product page for guidance on whether to size up or down.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging. Returns are easy to process through our online portal, and a prepaid shipping label is provided for your convenience.

Are KEEN shoes waterproof?

Many of our styles feature the KEEN.DRY breathable waterproof membrane. Look for the 'Waterproof' tag in the product description to ensure your footwear is designed to keep moisture out while letting vapor escape.

How should I clean my KEEN sandals?

All KEEN water sandals are machine washable. Use a small amount of detergent, wash on a gentle cycle, and always allow them to air dry away from direct heat or sunlight.

Do you offer a warranty on your footwear?

Yes, we stand behind our products with a one-year limited warranty from the date of purchase against manufacturing defects in materials and workmanship.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental U.S. We also offer expedited shipping options at checkout if you need your gear sooner for your next adventure.